We appreciate you using the platform to access services, and we thank you for doing so. Please take the time to thoroughly read the policy, conditions, and process as they contain crucial information and instructions regarding your responsibilities and rights with regard to any purchases you make via us. The procedure for completing your refund, cancellation, and return shall be in accordance with the aforementioned provisions.
We have provided the following procedure and details because we recognize that all your requests are time-sensitive and that doing so will enable us to provide our customers with the best possible response as soon as possible.
COLOUR, DIMENSION, SPECIFICATION, AND DESCRIPTION
- The details of the products or product specifications (weight, color, handwork, size, etc.) as mentioned on our website are only approximate values, any request for a return based on these attributes will not be entertained.
- The Customer must be aware of the description of the product is left to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description – either Short or Long Description.
- While placing an order the Customer is advised to keep in mind minor variations in colour that can occur due to various reasons. Utkalika tries its best to reproduce the exact colour of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of colour under different lights. A slight variation in shade is considered normal.
RETURN TERMS OF THE COMPANY
The platform and the Company shall accept returns towards the products sold on the platform through the Company only if the customer is supplied with damaged products, defective products, or products that they have not ordered. Return and Refund requests will not be entertained based on the color and description accuracy of the product page.
Additionally, the User purchased has to raise a request for a return within 24 hours from the time of delivery of the products. Further, the return will be accepted only on satisfaction of the following conditions.
PLEASE READ THE FOLLOWING POINTS CAREFULLY BEFORE REQUESTING A RETURN
- Customer needs to bear the shipping cost while returning the products.
- Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same if required in order to review the products and to consider replacement with a fresh one.
- The products placed on the return request shall not be used and should be in the original condition with all the packaging material and in the same manner as it was delivered to the User.
- The User shall additionally provide the original copy of the invoice delivered with the package during the return process.
- Further, we will accept a return if the product is damaged or is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to Color, HandWork, Specifications & Description of the products.
Before you return a Utkalika product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in Odisha, resulting in each product being unique and slightly different from the others.
Let’s not think of an irregular design, weave or print or a stitch as a defect. Handloom and Handicraft by definition mean a glorious uncertainty when it comes to uniformity.
REPLACEMENT ONLY POLICY
Once we receive your item, we will inspect it and notify you that we have received your returned item. If the item/s received meets all the eligibility criteria and is considered fit for a return, we will contact you for taking any other product of the same value or more.
Once the replacement product(s) are selected and payment if any additional is completed by the customer, we will ship them as soon as possible.
PLEASE FOLLOW THE STEPS MENTIONED BELOW
For raising any request for the return of the products, the user shall have to place a request by sending an E-mail to utkalikaonline@gmail.com . The customer has to send a detailed explanation of the product by mail with supported media (images or video) within 24 hours of delivery. The case will be then analysed by our team internally. If the team finds the situation fit, the customer needs to proceed with the return of the product to the registered mail address. Our team will then verify the charges and guide for a replacement in accordance with our ‘Replacement only policy’.
Additionally, the Company will then update the user to place a request for the return of the original item and provide the additional details pertaining to it. The User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email.
The Company hereby informs the User to initially purchase the product and verify the quality before making any bulk purchases on the platform.
Orders need to be returned to the registered address of the company available on the platform and the company shall be duly informed of the tracking no through E-mail. The responsibility of the Return of the order is duly vested upon the customer and purchaser and the charges for return shall be borne by the customer itself.
Damages caused due to poor delivery will result in the cancellation of return and refund requests. If Return or Refund is cancelled the order will be sent back to the customer and the customer has to bear the charges for the delivery.
CANCELLATION OF ORDER
Customers will not be able to cancel any order placed on the Website, once it has been processed or approved by Utkalika.
REPLACEMENT TERMS OF THE PLATFORM
The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection of the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 7-10 working days from the date of receipt of the products by the Company.
For the purpose of a return, refund or such other clarification, the User shall have to e-mail us at utkalikaonline@gmail.com
The Company at its sole discretion may cancel the user’s service request after the payment is made, if the Company:
- if it suspects a User has undertaken a fraudulent transaction, or
- if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
- for any reason outside the control of the Company.
- if the Company does not want to do business with the User
Further, while all measures are taken to ensure the accuracy of service specifications and pricing, the details of the Product/s and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors, or incorrect service information provided to the Company and in such an event you shall be notified as soon as the such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.