At Utkalika, we take pride in offering you meticulously handcrafted products that reflect our dedication to quality and craftsmanship. Due to the unique nature of our handmade items, we have implemented a replacement-only policy. Please carefully review the following points to understand our Return Policy:
1. Replacement Policy:
We offer a replacement-only policy for all our products. This means that if you receive a damaged item or you have received a completely different product, we will gladly replace it for you. We do not offer refunds, exchanges, or returns for any other reasons.
2. Eligibility for Replacement:
You are eligible for a replacement if:
• The product you received is damaged.
• You have received a completely different product than what you have ordered.
3. Initiation of Replacement:
To initiate a replacement, please follow these steps:
• Contact our customer support team within 24 hours of receiving the product.
• Please provide a video of the opening of the parcel if you have received a completely different product or a damaged item. Also, clear photographs needs to be shared of the item.
4. Verification and Approval:
Our quality control team will review the provided information and photographs to verify the issue. Once the issue is confirmed, we will initiate the replacement process.
5. Return Shipping:
In the event of a replacement, you will be required to return the damaged or flawed item. We will provide you with detailed instructions on how to proceed with the return shipping process. The cost of return shipping will be borne by the customer.
6. Minor Variations in Color:
We take great care to present accurate product images on our website. However, due to variations in lighting, screen resolutions, and the handmade nature of our products, minor color variations may occur. While placing an order, customers are advised to keep in mind that such variations can be expected.
7. Timelines:
Please initiate the replacement process within 24 hours of receiving the product. We will do our best to process your replacement request promptly. The timeline for receiving the replacement product may vary based on factors such as product availability and shipping time to your location.
Please note that the details of the products or product specifications (weight, color, handwork, size, etc.) as mentioned on our website are only approximate values, any request for a return based on these attributes will not be entertained.