Thank you for shopping with Utkalika! We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery of your purchases. Below is our Shipping Policy to guide you through our shipping process:
1. Shipping Timeline:
We aim to deliver your orders within 7 to 10 business days from the date of order confirmation. Please note that this timeline might vary based on factors such as product availability, shipping destination, and any unforeseen circumstances. We strive to keep you updated regarding any changes to the delivery timeline.
2. Shipping Partners:
We work with multiple shipping partners to ensure efficient and timely delivery of your orders. Currently, we collaborate with the following courier services:
– DTDC: Known for its nationwide reach and reliable service, DTDC is one of our trusted shipping partners.
– Shiprocket: Shiprocket helps us streamline our shipping operations, ensuring that your orders are delivered efficiently.
– India Post: With its extensive network, India Post enables us to serve customers across even remote areas with reliable delivery.
3. Order Tracking:
Once your order is shipped, you will be communicated the tracking information. You can use this information to track the status of your order and estimate the expected delivery date.
4. Shipping Charges:
Shipping charges may vary based on factors such as the shipping destination, order weight, and chosen shipping method. During the checkout process, the applicable shipping charges will be displayed before you make the payment. We may also offer free or discounted shipping during promotional periods or for orders above a certain value. Please refer to the checkout page for specific shipping charges related to your order.
5. Shipping Address:
Please ensure that you provide accurate and complete shipping details, including the recipient’s name, contact number, and address. We will not be responsible for delays or non-delivery caused by incorrect or incomplete address information.
6. Delayed Shipments:
While we make every effort to ensure timely deliveries, certain factors like weather conditions, strikes, or other unforeseen events might cause delays beyond our control. In such cases, we will do our best to keep you informed about the situation and work toward a resolution.
7. Multiple Shipments:
If your order includes multiple items, they may be shipped separately to ensure quicker delivery. You will receive separate tracking information for each shipment.
8. International Shipping:
We do offer international shipping services through our trusted partners. Additional Shipping charges for international orders if any is communicated once we receive the order.
9. Returns Due to Non-Delivery:
If your order is not delivered within the specified timeframe, please reach out to our customer support team. We will initiate an investigation to locate your package and ensure its prompt delivery. If the package is not delivered due to reasons beyond our control, we will guide you through the necessary steps to resolve the issue.
For any further assistance or queries related to shipping, please feel free to contact our customer support team at [utkalikaonline@gmail.com].
Please note that this Shipping Policy is subject to change without prior notice. We encourage you to review this policy whenever you make a purchase to stay updated on any modifications.
Thank you for choosing Utkalika for your shopping needs. We look forward to serving you with the best possible shipping experience!